Use this checklist on every company you talk to, MG included. Each item says what to ask and why it matters, then gives MG's answer using only things you can verify with us.
Cleaning work happens on ladders, roofs, and lifts around your glass, siding, and landscaping. If a company cannot show that it is insured, you are the one holding the risk when something goes wrong.
How MG answers it: MG provides insured residential and commercial service. Ask us about coverage when you request pricing and we will walk you through it.
Most bad experiences start with a vague yes on the phone. A real scope names what is being cleaned, what is included (screens, tracks, and sills, for example), and what is not, before anyone shows up.
How MG answers it: after you tell us what you want cleaned, MG reviews the property, photos, notes, or booking details, confirms whether add-ons make sense, and gives you a clear scope before work begins. Estimates are free.
A price with no reasoning behind it can move at the door. Ask what the number is based on and what would change it: pane count, height, access, buildup, or area.
How MG answers it: MG publishes starting prices for its core services (window cleaning commonly starts around $200, for example) and names the factors that move each one. Final pricing depends on the property, access, buildup, and the confirmed scope. The full breakdown is on the pricing guide.
Colorado weather turns fast, and exterior work depends on conditions. Ask how the company handles wind, storms, and temperature, and how you will hear about a change of plan.
How MG answers it: conditions are part of the review, not an afterthought. For drone work specifically, MG reviews the site, surface, wind, water, overspray, and pedestrian conditions before recommending it, and timing is confirmed with the scope before work begins.
Property managers and homeowners alike should be able to see what was done. Ask whether the company records job notes and photos, and how you get them.
How MG answers it: MG works through Housecall Pro, with job notes and before and after photos where applicable, so the record of the visit lives with your booking, not in someone's memory.
A national name on the quote does not tell you who will be at your door. Ask whether the crew is local, who owns the company, and who you call if something needs attention afterward.
How MG answers it: MG is local and family owned, based in Erie, with 11+ years local and a local crew. One phone number, 720-512-4901, takes both calls and texts, and reaches a reachable Front Range team.
Ask how you book, how you can check what other customers say, and when money changes hands. Payment terms that only appear after the work starts are a red flag.
How MG answers it: book online, by phone, or by text through Housecall Pro. MG has 380+ customer reviews on Housecall Pro you can read before you book. For larger bundled jobs or specialty work, a deposit may be required after the scope is confirmed; otherwise MG collects the remaining balance after completion unless otherwise stated.
Run this list on us first if you like. Then run it on everyone else who quotes the job, and compare the answers side by side. For method questions, see how to choose the right way to clean your building.
Tell us what needs cleaning and we will review the property, confirm the scope, and give you a straight answer on price and method.
